Harmonic Software Systems sent it's chief VxWorks expert onsite to help out with a flight recorder and digital map system for a military system. It was a three way collaboration between a U.S. defence company, Saab and WindRiver.
We enclose a statement that speaks for itself:
We had a severe problem in one of our vxWorks 6.5 applications, the CPU will halt completely after a few minutes without any indication or exception messages on the terminal. We approached WindRiver and after many emails it was decided it will be best to arrange with our customer for a site visit with support from WindRiver to try and at least isolate the problem.
During the week 18 to 22 June 2012, we met with Ed Liversidge on our customer’s site. We configured the equipment under development connect a WindRiver ICE SX and demonstrated the problem to Ed.
The efforts and support we received from Ed over the next few days was extremely good, we manage to zoom in onto the problem area quite quickly, with-in a few hours, and resolve the cause of the “crash”. Without Ed's help we would still be in the dark. Ed’s knowledge of the Wind River tools and vxWork RTOS is phenomenal. This combined with his structured approach to fault isolation and processor knowledge made his efforts invaluable to us. Not only did we isolate the problem, it was also fixed and in the same week we managed to double to responsiveness of our equipment to the customer equipment requests.
Thanks for your efforts and support.
Senior Marketing Executive
Avionics Division, Recording and Monitoring Systems
Business Area Electronic Defence Systems